Terms and Conditions

UK Outdoor Fitness Ltd T & Cs 

1. Health Form In addition to reading this Clients will be required to sign Electronically and return the following form to UK Outdoor Fitness prior to receiving a Fitness Consultation, Training Program Design, or beginning any Personal Training programme

• Physical Activity Readiness Questionnaire (PAR-Q)/ Health History Questionnaire. As a member you may be asked to repeat this from time to time to keep our records up to date
• It is your responsibility to let an instructor know with any changes to your health and that they are updated
• This is your responsibility, and we ask every starting participate to do this. This is now filled in electronically on the website and no need to print

2. Health If you have any of the following physical conditions, you may be required to have a Medical Clearance and Physician’s Consent Form:

• Hypertension (>145/95 mm Hg)
• Heart Conditions
• Hyperlipidemia (cholesterol >220 mg/dl or a total cholesterol-to-HDL ratio of >5.0)
• Diabetes
• Family history of heart disease prior to age 60
• Smoking
• Abnormal resting EKG
• Any other condition that UK Outdoor Fitness in its sole discretion may deem to present an unreasonable risk to your health, were you to participate in a fitness evaluation or program.

(This is not an extensive and there may be other health conditions where you require medical clearance) 

3. Sessions Unless other arrangements are made, training sessions, and Program Design explanations (these services herein individually and collectively referred to as ‘sessions’) last approximately fifty – sixty minutes. In order to provide the best service to all Clients, UK Outdoor Fitness cannot commit to extending any particular session beyond its previously scheduled time.

4. Rates for UK Outdoor Fitness services are subject to change.

5. In order to provide the best possible service to all Clients, UK Outdoor Fitness asks that all Clients be ready to begin their session at the scheduled time. Time lost at the beginning of a session due to a client’s lateness cannot be made up at the end of the session as that could potentially impact the next scheduled clients/ class

6. Cancellations

Ashbourne Fitness looks after all our memberships and credit control providing Direct Debit services for UK Outdoor Fitness customers:  Ashbourne Management is registered in England and Wales with company number 3803567 and its registered office is Corner Oak, 1 Homer Road, Solihull, West Midlands, B91 3QG.

• If you cancel your direct debit and re-join some membership types may incur joining fees again
• If you cancel your membership contract without notice you may occur late fee charges.
• Please note If you cancel whilst in contract for no reason this may go against your credit scoring in the future. (Contracts are like any other contract; Mobile Phone, Sky/ Virgin internet or monthly bill)
• Once in contract members are unable to cancel memberships unless for reason stated in point 8
• Too cancel your direct debit you have to contact by the following email or text:
  
  • memberships@ashbournemanagement.co.uk
  • membership@ukoutdoorfitness.com
  • Text "HELP" To 60777 (We'll be right back to you)

https://ashbourne-memberships.com/members-contact/

Office hours: 

Monday - Friday: 8.00 AM - 5.00 PM
Saturday & Sunday Closed 

6.1 Pay as you go Cancellation & Refund Policy 

Refunds for pay as you go is 24 hours’ notice 

If you cancel before 4pm on the day of your classes, we can generate you a 100% discount code with 7-day validity to rebook your session so you do not lose out (8/9 days if a Bank Holidays happens in that week) 

7. Discounts.

From time-to-time UK Outdoor Fitness Group may have offers and discount (NHS, Groupon, Living Social, Wowcher, Taste card

• Only new members can use these offers
• Any members who have been for a 10 day trial period will be unable to redeem any other offer
• Only one discounted offer can be bought by a member per life. Further purchase of any offer will not be accepted at any of our class unless this is a special offer and authorised by management

8. Membership and Joining

• New members wanting to join on Direct Debit part way through a month will pay the first month up front and their direct debit will start the following month on the closet forward date.
• Ashbourne have 4 payment dates 1st, 9th 17th and 25th 
• Members once in contract cannot cancel membership unless due to medical reason (See notes below), injury or relocation, in some circumstance a member may be able to freeze their membership (For example pregnancy and restart again at a convenient time) For cancellation whilst in contract UK Outdoor Fitness and Ashbourne FItness would require a full medical doctors notes stating that you are unable to exercise and participate in the classes due to ill health. We cannot accept cancellation without this.
• Any fraudulent cancellation claims; full membership terms will still apply
• All memberships are on a rolling contract after the minimum contract runs out you need to give 30 days notice with Ashbourne Fitness to cancel your membership (See cancellations – section 6)
• (Please note complimentary water bottle on the 12-month contracts may not be provided immediately depending on time of year however we will ensure that members have been provided with this for the colder months. We do however try our upmost to get to you as soon as possible)
• Classes do not run on bank holidays, and national holidays

Ashbourne Fitness looks after all our memberships and credit control providing Direct Debit services for UK Outdoor Fitness customers:  Ashbourne Management is registered in England and Wales with company number 3803567 and its registered office is Corner Oak, 1 Homer Road, Solihull, West Midlands, B91 3QG.

9. Shirts (Sports tops) and shoes (Adequate trainers/ sport footwear) are always required during sessions. Client should also have water available as necessary during the workout and wear suntan location in higher temperatures. It is a client responsibility if he/she is prone to burning in the sun

10. Clients have the right to terminate a particular exercise or workout at any time. You are in control of your workouts! If an exercise is uncomfortable or painful, or if you want to stop for any reason, you may do so. If a particular exercise is painful for you to do or you have an injury or other limitation that makes it difficult for you to do, UK Outdoor Fitness can attempt to substitute another exercise to work that muscle group.

11. You will get from your workouts what you put in. Results will vary by individual and UK Outdoor Fitness cannot guarantee specific results. Client acknowledges that Client is responsible for their decisions regarding whether to exercise consistently, eat properly, rest enough, and live a healthy lifestyle.

12. UK Outdoor Fitness respects your privacy. Due to the nature of our services, it is necessary to collect certain personal information from Clients. All information collected is treated as STRICTLY CONFIDENTIAL, and UK Outdoor Fitness will not share or redistribute your information with any third party except as necessary to provide services purchased by the Client, or as required by law. Any information gathered from a client is simply for our records and, if applicable, necessary to provide the services to the Client for which we have been contracted.

13. Please be aware that you do take exercise up at your own risk. Be aware of your surrounding and exercise as safely as you can. We have introduced on the sign in form a new column that we ask you to initial stating that you have not had any medical or injury take place since your previous attendance. We ask and encourage if you are injured or have become injured that you let the instructor know before your session.

14. The age limit for participates is 16 and above. 14-16 year olds may train as long as they are accompanied by a parent or guardian. Parents or Guardians are responsible for their children at all times. Parents / Guardians will also be asked to fill in a Parental / Guardian Health form. Due to the nature of some of the exercises we may from time to time ask the person of age 14-16 not to join in the session as a purely safety precaution.

15. We advise art certain times of year you acquire insect repellents, lotions, or spray to avoid bites and stings. This is advisory and we ask that you check before that you are not allergic to any product before use

• Updated May 2014
• Updated December 2015
• Updated April 2015
• Updated September 2015
• Updated March 2016
• Updated September 2016
• Updated November 2017
• Update July/August 2020
• Updated September 2020
• Updated May 2021
• Update Feb 2022
• Updated August 2023